Clip Zip memory card

MP3 players Sansa Clip | Clip+
1

Before I purchased the 8 gb Clip Zip I was told by SanDisk that this player would accept a 32 gb memory card. So I purchased it and a 32 gb memory card. I get it here and the player sees that there is a 32 gb card in it; but when I sync mp3’s and playlists they just disappear.

I have the latest firmware update.

I also put the memory card in my reader writer box and formatted it and can successfully read and write files to it.

Any other suggestons?? Or does the Clip CIip really NOT support a 32 gb memory card?

2

You’ll have to elaborate on “just disappears”, the type of files, and what (and how) you’re using to sync.

3

I am using Media Monkey which I have used for my other Sansa players without problems. And after I sync a playlist to the external memory card and there is nothing on the player other than what is on the internal memory.

4

Do your files have ID3 tags?

Are they in the format (ID3v2.3 ISO-8859-1) that the player can read?

Are these files you have used successfully on your other Sansa players in the past?

Are they filed under ‘Unknown’ in the player’s listings?

Have you checked under Folders (bottom of the Music menu)?

Are you using the correct USB mode connection?

Are you sure you are ‘syncing’ to the card and not to the player accidentally?

When referring to ‘playlist’, are you talking about an actual playlist file containing names of songs that you want to play together by themselves, or do you (loosely) mean a ‘group of files’ transferred over at one time, but that have no relationship to each other (in other words, not a ‘playlist’)?

if it’s a playlist file, is it a .pla or .m3u format?

If it’s .m3u, is it placed in the Music folder (on the card) along with the files?

Have you tried a different memory card?

Did you buy the card from a reliable source? There’s a lot of counterfeit 32GB cards out there now.

See what I mean by elaborating? There a whole lot of questions that need answers before someone can make a guess at what your problem might be. The more you tell us up front about your problem and how exactly you are doing things, the easier it will be (and less time it will take) to help you. Otherwise, we’re just playing “20 questions”. :wink:

5

Do your files have ID3 tags?    yes

Are they in the format (ID3v2.3 ISO-8859-1) that the player can read?    yes

Are these files you have used successfully on your other Sansa players in the past?  They all work on both of my other Sansa clip players

Are they filed under ‘Unknown’ in the player’s listings?  no

Have you checked under Folders (bottom of the Music menu)?   Yes

Are you using the correct USB mode connection?  It is set to auto.

Are you sure you are ‘syncing’ to the card and not to the player accidentally?   The internal memory is full.

When referring to ‘playlist’, are you talking about an actual playlist file containing names of songs that you want to play together by themselves, or do you (loosely) mean a ‘group of files’ transferred over at one time, but that have no relationship to each other (in other words, not a ‘playlist’)?      It is an actual playlist created by media monkey.

if it’s a playlist file, is it a .pla or .m3u format?   .pla

If it’s .m3u, is it placed in the Music folder (on the card) along with the files?

Have you tried a different memory card? It works fine with an 8 gb card, it just not big enough.

Did you buy the card from a reliable source? There’s a lot of counterfeit 32GB cards out there now.    I bought it on ebay and it came sealed in what looks like an official Kingston package with hologram. The seller has lots of positive feedback and has been doing this for a long time.

I copied a lot of jpg and .png files onto it and was able to open them with no problem. I am wondering if this is a compatiabllity issue?  We’ll see, I have a SanDisk 32 gb card on the way to try.

6

Well, there are some known compatibility issues with some other brands of memory cards and the Zip player. This could possibly be your problem. I don’t know if it can be corrected via firmware, but SanDisk is aware of it and is seeing if anything can be done on their end. I also know the Kingston brand has been problematic with some Sansa players in the past.

I’m sure the SanDisk card you have on the way will work fine, but please reply when you get it and let us know one way or the other.

7

“Are you sure you are ‘syncing’ to the card and not to the player accidentally?   The internal memory is full.”

You have to specify that it is to go  to the card. If you send it to main memory, it won’t spill over into the card.