Thanks very much for all the info/help. I’ve come to the conclusion that either I am an idiot, or something is seriously wrong with my player. I should preface the following by pointing out that all my songs were imported using itunes on a PPC Mac. Here’s an example of what I am talking about. I have an 8GB CZ with a 32GB card inserted. I put about 6GB of tunes on the internal CZ memory, and then started putting songs on the SD card. I’ve had umpteen problems with putting music on - it won’t take song titles like “Track 01” etc., which I understand is an ID tag issue. It also won’t take Japanese characters,. song titles with French accents, etc. OK, fine. But, why is this happening: Given all the problems I have been having (i.e…, put on a bunch of tunes, only to have it freeze up during the “refreshing media” phase), I’ve started adding albums one by one. That is, I put on an album, disconnect the CZ, and wait to see if it freezes or not. That way I can figure out which albums are problematic instead of having to fish through a bunch after importing them. So, I imported an album - Great Lake Swimmers’ Ongiara - that I imported to itunes from a store bought CD. Tried the refresh, it froze. So, I then did the pressing of the power button for the 15 second to unfreeze it, plugged it back in to the computer, deleted the album from the CZ, and tried to restart the CZ. No dice. It still freezes during the refresh. So, I decided to take off the previous album imported as well. Ta da! It made it through the refresh media phase this time. BUT - why would this have made any difference, since the CZ worked fine with that album on it before? This makes no sense to me. Can anyone enlighten me? I should add one last thing: I’ve run all the files through hidden cleaner to try to rid of them of suspect apple code (if that’s the right term).Thanks, from a very frustrated new “user” (user in brackets since I haven’t actually had a chance to use it yet).