Clip+ problem with screen

[f76e3cbf9cd658594d6e]

Hi!

Just got my Clip+ and there seems to be some problem with a screen, as seen on the picture.

I tried resetting and updating the firmware to no avail. It doesn’t happen in main menu, only in the submenus, so i suppose the screen itself is fine. Is there any way to fix it?

Please help

Thanks

[miikerman]

I’d speak with the seller for a replacement (hopefully, it’s a local store).  Otherwise, you could contact SanDisk for a warranty replacement.  In the U.S.:  1-866-SANDISK (726-3475).  And other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us.

[jamieson]

@f76e3cbf9cd658594d6e wrote:

Hi!

Just got my Clip+ and there seems to be some problem with a screen, as seen on the picture.

I tried resetting and updating the firmware to no avail. It doesn’t happen in main menu, only in the submenus, so i suppose the screen itself is fine. Is there any way to fix it?

Please help

Thanks

I am seeing that you have switch it to a different language. Can you switch it back to English and check if you will get the same issue?

[f76e3cbf9cd658594d6e]

Unfortunately changing the language didn’t help either. Guess I’ll have to return it. An the seller isn’t a local store, so i’ll have to send it back and then wait for the replacement:/ Anyway thank you guys for your help.

[miikerman]

Or contact SanDisk for a warranty replacement and it’ll send you a prepaid postage label …