Clip+ screen issues

Hey Everyone.

I’m having some screen issues with my Clip+ - the screen goes pitch-black sometimes, and when I attempt to navigate around, it doesn’t turn on again - however, it plays music fine, even when the screen is “gone”. I’ve only had the player for about a month and I’m wondering if anybody else have had the same issue? I’ve read on another forum that there are some issues with the screen…

Btw, it is updated with the newest firmware and I’ve tried a reset as well.

Any clues?

/Morg

Needless-to-say, that shouldn’t be happening.

Since you’ve already tried a reset, I might try the other 2 often-fixes:  reformat the player under its settings (note:  this will erase your content, so move it to your computer first), and also reapply the latest firmware (see the firmware upgrade sticky thread at the top of the forum).  (I don’t know that the reformat will help–you could hold back on that.  But hey, it couldn’t hurt.)

Hopefully, that’ll fix matters.  If not, I’d exchange the player for a new Clip. 

Also, just a thought:  you know about the screen display setting option, right?  The screen typically is set to go off after x seconds, to save power.  Of course, it also should come back on when you start pressing buttons again. 

Tried to format and update the firmware and that didn’t help :confused:

And yes, I’m aware of the display settings - this problem isn’t related to the fading screen…

Also, I forgot to say that if I tap the player, the screen might come on again - sometimes briefly, and sometimes till the backlight fades again. (I’m suspecting a loose connection in the power suply to the screen…)… Any other clues? Or should I contact Sandisk for a new clip?

@morgradin wrote:

Also, I forgot to say that if I tap the player, the screen might come on again - sometimes briefly, and sometimes till the backlight fades again. ( I’m suspecting a loose connection in the power suply to the screen… )… Any other clues? Or should I contact Sandisk for a new clip?

Sounds like a hardware-related problem to me too. I would definitely contact SanDisk about a warranty replacement, unless you’re within the dealer’s return window. Going through your dealer might be quicker.

Yessiree bob! :wink:

Yeah, I figured it was a hardware related issue as well but wanted to be sure there wasn’t any fixes for it before contacting Sandisk first… But thanks for the advice!

Or the non-advice, as the case may be … :wink: