Lemme first preface this by explaining why I’m trying to get the firmware updater. Every time I copy files to the player, it’s fine until I turn it off, then it loses everything that was ever on it. SO I DL’d the firmware updater after spending 30 mins with tech support. Never once worked while on the phone with Sansa. Wouldn’t ever run that we could see.
I get the exact same weird error with the firmware updater:
“Exception Processing Message c0000013 Parameters 75b6bf9c 75b6bf9c 75b6bf9c”
On two seperate machines, one a Dell laptop, the other an HP Desktop, running windows XP on both, one professional, one media edition, stupid player starts up, the PC recognizes it, I update it with music, and everything works, then I unplug the player and the songs are there. Right until I turn it off, when I turn it back on the entire player is wiped clean as a whistle, pics, songs, voice recordings, everything. I’ve tried syncing it with media player 11, files copy but won’t stick, gone as soon as you kill the power. Rhapsody won’t talk to it at all, and when in MSC mode same thing happens after dragging and dropping. Kill power, songs gone.
I’ve installed, uninstalled, reinstalled the updater about 10 times on both machines, never seen the service in the tray actually running, and my firmware has never updated. When I try running the updater from programfiles/sansa/ it tells me it has to be started from a srevice.
I’m not a cretin, and this player has cost me more in troubleshooting than it’s worth at this point.
Dump it for a new one? Thoughts?