Thanks so much everyone. Both DH and I have spent hours today on this. We have come to the conclusion that this product is deficient in many ways, not the least of which is the extreme difficulty of downloading songs easily. I am very sorry I purchased this.
We called tech support and they are closed! On Christmas day, when people are getting these things as gifts and are unable to use it due to the convoluted instructions that don’t work and are not clear, the firmware update that does not work so that a laborious manual process is necessary to see if it ‘might’ work. NOTHING that is marketed to the general public should be this difficult and frustrating to use. As much as we hate the monopoly Apple seems to have on this market, we can now see there is good reason–if all MP3 players are like the Sansa, then it’s no wonder there’s not much competition.
We have many tech devices and there’s not been one that DH hasn’t been able to troubleshoot or fix over the course of many years. He saysthe Sansa Fuze is without a doubt THE most user-unfriendly device he’s yet encountered.
Pretty sad that my son is unable to use this ridiculous excuse for an MP3 player on Christmas day.
One more question, if I just use WMP, is there a place to purchase songs online that I can download directly into WMP? Because the thought of purchasing from iTunes first, then ripping a CD, then uploading to WMP, then to Fuze, is just not efficient.