Can't Detect HD in any system

WD External and Portable SSD Portable SSD
1

Dear ,

I am having a ultra passport HD of 1 TB. and when I am plugging in it is showing light. disc is running but my system is not able to detect it. I have tried the steps you have given in previous problem reports but system is not detecting this and not showing anywhere. 

I am having my 200GB Data in it and that is very crucial to me please do something to make it work.

Thanks & Regards

Ayush Agarwal

2

Hello and welcome to the WD Community.

Have you tried the drive on a different computer? If possible try the drive on the back USB ports of a desktop computer to make sure that the unit is getting enough power. 

Also make sure that the USB Drivers of the computer and the drive are updated.