Brand new G-Drive ArmorATD 2TB won't mount

Brand new G-Drive ArmorATD won’t mount. Lights on, Device Manager sees it and I can safely eject, but I can’t see it in the File Explorer. Tried both the USB-C and USB 3.0 cables - no change.

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Hi @jsamick,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Same product, same issue. Any resolution?
Yes, I have submitted a support request.