Brand new G-Drive ArmorATD 2TB won't mount

Brand new G-Drive ArmorATD won’t mount. Lights on, Device Manager sees it and I can safely eject, but I can’t see it in the File Explorer. Tried both the USB-C and USB 3.0 cables - no change.

Hi @jsamick,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask