4 gig clip won't update

my clip won’t update using either the sansa updater or manually as described in the FAQ. With the sansa updater it gets to 10% for the installation and stays there. Manually it won’t allow me to drop it in the root directory. It will allow me to put it in any directory on the music level. Weird. Besides that it is very buggy. It trys to refresh yhe database everytime I turn it on and then shuts off. If I connect it to my computer it will power on and work fine until I power it off again.

I know a firmware update would probably fix it but I can’t seem to force it. Any Ideas?

Are you sure you’re in MSC mode?  Put the switch in HOLD position, then hold the center button (I believe) while connecting to the computer.