1TB WD My Book World II (Blue Rings) not working

WD External and Portable SSD External SSD for Windows
1

Hello all,

My 1TB WD My Book ( http://www.imagebam.com/image/9f4755294422177 )  is not working and every time I plug in the USB, it shows this popup window:

You need to format the disk in drive G: before you can use it

It’s not even showing the free and total size in Computer and when I click on it, it shows:

G:\ is not accessible

 

The file or directory is corrupted and unreadable

this is a chkdsk screenshot

http://www.imagebam.com/image/f4a1c9294422181

system used: Windows 7 64-bit

disk Format : NTFS

I have tried the following:

1- uninstalling the drivers from Device Management" and restarting my laptop

2- downloading/installing the MY BOOK drivers from WD

3- downloading/re-installing my laptops USB drivers

4- plugging the USB in all the 4 ports (one is USB 3.0)

5- turning on and off the external by pressing the button

6- plugging and unplugging the A/C power

I can try this solution as a last resort, but I’m not sure what to do afterwards.

 

Please help a brother out. I need my files back :cry:

 

2

iSari,

Unfortunately, dismantling the device may not address the issue as this appears to be data corruption (Either logical or physical). I would recommend trying with data recovery utilities available in the internet.

3

Thanks JStaff

what free but helpful software should I use?

I want to take it out and transfer my files to my new MyPassport Ultra external

4

iSari wrote:

Thanks JStaff

 

what free but helpful software should I use?

 

I want to take it out and transfer my files to my new MyPassport Ultra external

Don’t expect for wd personal here to name 3rd party software.

Try MiniTool.

5

3rd party software _ GetDataBack _ solved my problem

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