I have this HD for about 6 months and everything was fine until today.
I tried to copy a 11gb file to it, but the transfer froze, then my PC froze afterwards. Tried to transfer it again and the same thing happened. Both times i had to reset the PC.
I use windows 7 64-bits.
Since then, the HD is really slow. It takes like 15 seconds just to see the files in a video folder, transfer rates slow (40kb/s) and i’m not sure if it’s transfering. It even lags if i try to watch a video thats on it.
Apparently i can’t backup the files on it, it will take forever.
It takes a while to mount and to unmount. Can’t mount it on my TV anymore.
Can you guys help me out? Any programs i should use to bring it back to normal life without formating?
Will format help?
Thanks in advance.
I tried to use the DLG, but i can only run the test on the Physical Drives from the top window. My WD External Drive is on a USB port and is listed in the botton window as the F drive.
How can i run the DLG on my WD External Drive?
Bump, can someone else help me out please?
Two weeks and i still got no help 
The information inside the Passport is probably corrupted. Try using a data recovery program like Recuva. If that doesn’t help it is most likely faulty.
Thanks for the reply.
I don’t think it’s the data. Because i formated it, but it didn’t help. It’s still very slow.
Is there anything i can do to try to reset the hard drive other then format? Like a firmware update or something.
I used disk fragmentation but it didn’t help either.
Can someone help me out pleaes?
Is there anything else to do to “reset” the HD after formatting?
And how should i proceed with RMA if it’s faulty? I got it on amazon when i was at the US, but i live in another country.
