Hi Jhighton,
Dear member of SanDisk Community, welcome.
What I would do in this case, because it seems that something is wrong, is following:
1- Â Make a backup, to your PC, urgent, slowly extracting the contents of My Vault.
2-Â Then, in another Pendrive, start again with the new version of SecureAccess.
3- Â Please, see this link, which may help you in something:
Luck.
Regards, Alfred.                                                                         (Google translated)