Works on iPhone Not on iPad?

Legacy SanDisk Products iXpand™ USB 2.0
1

I have just received an IXpand drive and it works on my iPhone 14 but does not detect it on my iPad (10th generation).
Could it be a setting on the iPad?
Has any one come across this problem before ?

6 Likes
4

Hi @Rocky48
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask

5

Hi Support
I have spoken to a local Apple centre and they found on an Apple forum, that the problem is that the iPad requires an additional source of power. They suggested that I purchased an Apple multi port adapter so that connect one of the ports to a power source to provide the extra power it requires. I will email you later this week when I have received the adapter.

Regards

Tony Hudson