WD utilities and security cant recognize my drive

[Sidscrat]

I bought a 4TB Elements HD and installed the Discovery app and then installed the security and utilities app. When the drive is plugged in and I launch either the security or utilities app all I get is a message that says: “Attach a supported WD drive.”

The Discovery app sees my drive. I saw a topic here that suggested uninstalling the security and utilities apps and downloading them from the WD site but that doesn’t work.

[JoeySmyth]

2 possible fixes (dunno, haven’t tried them myself) in the thread below … ie. Enable … WDDriveService or WD Drive Manager in the Services of Windows

Attach a supported WD drive

In case anyone needs help with the message “Attach a supported WD drive” message in WD Security, I was able to resolve the error in my specific case by doing the following (I did it in Windows 7 but should work for XP and 8 if WD Security works on those OSs, must be done with administrative privileges): Close WD Security Navigate to the Control Panel, Administrative Tools, Services Look in the list for a service with the name “WD Drive Manager”, double click the service If the Startup type is …

[Sidscrat]

Thanks for the suggestion but the service is set to Auto but the WD app doesn’t recognize the drive for enabling security.