WD quick view and WD smartware not showing My cloud

i have installed my cloud and got sync working between my mobile devices and the cloud.
i have installed WD quick view and WD smartware but they are not showing My cloud

what is wrong? 
I am using XP.

Make sure UPnP is enabled on the Operating System.

Also, check if the firewall or internet security is blocking the software.

Check the link bellow for more information:

http://wdc.custhelp.com/app/answers/detail/a_id/9614