WD Passport WDBPKJ0050BBK-OA making weird noise and not showing on Mac

WD External and Portable SSD External SSD for macOS
1

I have a WD Passport external drive that has stopped working. When connected the Mac laptop it is making a weird noise. I have uploaded a video here:

Has anyone had a similar issue or know how to fix? It’s not showing up at all in Finder or on Disk Utility. I’ve also tried to scan it on iBoysoft Data Recovery, which has worked for me on other drives in the past, but it’s also not even appearing on that this time.

Thanks in advance!

2

Hi @jcarland,

Please refer to the article How To Tell If The Noise or Sound An Internal Drive Makes is Normal:
https://support-en.wd.com/app/answers/detail/a_id/16309

3

Whenever you connect an external drive to your mac, the storage drive may not show up on Desktop, Finder, or even on Disk Utility due to various reasons:

  1. USB connectivity problem
  2. macOS preference settings
  3. Partition map damage
  4. Device incompatibility
  5. Physical damage on a drive

However, to fix the issue, you can try the below methods:

  1. Check the USB connectivity
  2. Enable visibility of external hard drive
  3. Update macOS
  4. Repair external hard drive by using Disk Utility
  5. Repair external hard drive by using Terminal
  6. Erase the external hard drive
  7. If none of the above works, then the drive needs replacement

Further, you can also check the below link for steps to be followed in each method mentioned above:

Hope it helps!