WD My Passport Ultra is in gibberish

WD External and Portable SSD Portable SSD
1

I did not have any issues until recently with my passport ultra. It is a fairly new product which I purchased about two months ago. I noticed when I was trying to bring a file up that all my data in the drive was completely different. I mean COMPLETELY different. I took some screenshots if it helps. It’s almost like alien language. I did save previous work on another USB before I inserted the passport ultra drive but I ejected safely. I was wondering if anyone knows if thats the reason why my passport ultra is looking this way because of the previous file transfer. My laptop is really old so I’m not sure if that helps. I just need to know if there’s a way for me to bring back the drive to its original state since the capacity for the drive is correct just files are all wrong.

Hoping someone helps because I have a lot of precious memories in there! 

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2

Hello and welcome to the WD community.

Were you able to access the files before with no problems? Also i would like to know if you have tried on different computers?

3

Thank you for the welcome!

Yes, I was able to access it previously until after I entered another USB. I tried putting it in different ports and they were all the same. The only computer I’ve tried putting it on was my sisters macbook but it says the object was not recognized. I will try it on my other computer which is a PC to see anything happens then get back to you.