WD My Passport Not recognize

WD External and Portable SSD Portable SSD
1

Hi there, i hope somebody from you can help me with my problem.

My WD My passport stopped working 2 days ago or after connecting it to my laptop and copied some files to it.

When i bring it to work and connect to my deskstop PC, it was unrecognized already. The mechanical sound was almost

the same when it is still fine and the light indicator still blinking. 

Please help me with my problem guys, i just want to retrieve all my file inside which are mostly work related.

Lets fix it please.:cry:

2

Welcome to the Community.

Is it not detected on any computer? Have you tried changing the USB cable? Is the hard drive detected on the Disk Management or Device Manager sections? Was the hard drive connected to a Mac?

Regards,

3

Hi Tracer,

Thank you so much for your response.

Please help me assess the problem with my WD EHDD by aswering your questions:

  1. Not detected on any computer

  2. USB cable has been changed but still cannot detect.

  3. Detected in Device Manager Section but not in Disk Management

  4. Not yet tried connecting to Mac.

Appreciate your continous support until we fixed this problem.

Thank you Sir.

4

If the hard drive is only detected on Device Manager then the issue might be related to the actual storage volume. A firmware update is the next step:

http://www.wdc.com/wdproducts/wdsmartwareupdate/firmware.asp?id=wdfMyPassport&os=WIN

If the update fails because it states the hard drive is already updated or not detected, then maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp

Regards,