I have WD Mypassport 2 TB external drive which was working fine until a month ago (Did not use it for more than a month). It suddenly stopped working. I am using Windows 10 OS on HP laptop which has 2 port USB 3.0 and USB C port. I have connected to both of them and even tried with another VAIO PC. The LED is blinking and drive makes the usual sound(nothing abnormal). I could see the drive letter in My PC but it does not show the capacity. I have checked it under Device Manager and I could see the device over there but whenever it try to open Disk Management, that particular screen freezes (no further response). It keeps on trying to open it, I could never open disk management with my USB drive plugged in. When the drive is connected, the shutdown/restart dalso oes not happen and it takes forever. I have close to 1.8 TB of data(close to 1TB of personal data) which is very important to me. Please help me how to make it recognized in the PC. I have tried changing the cable but its of no use, as the cable works fine with both the USB drives that I have. Also I have installed the WD Drive Utilities and the drive is not getting detected over there. Please help!!!
There could be a few reasons why the drive is not showing up under Computer. The drive itself could have failed, the partition on the drive may be damaged, the data cable may no longer be good, or the drive may no longer be getting enough power to fully spin up.
Please refer to the following article for troubleshooting steps as the drive is not getting detected:
Unfortunately, based on your current description alone, it is impossible to diagnose the root cause. You need to consider multiple possibilities before finding the right fix. At least you’ve ruled out connection issues. I suggest checking if there’s a drive letter conflict or trying to access the disk on macOS or Linux. The article details 8 very basic fixes for the “External hard drive not showing up on Windows” issue. If all else fails, it’s always a good idea to contact a professional to repair it.
