WD My passport 1TB - password no longer works and disk not accessible

WD External and Portable SSD Portable SSD
1

Hi all, 

I am searching for help on my now locked WD passport 1TB, and I saw people has similar problems here.

I used to lock my WD passport for 1 year with same password and never changed it.

However, one day I tried to access my hard drive and the password suddenly dose not work. I am 100% sure my password is the same, since I never touch the setting. 

My questions are: 

 is there any solution that can solve this problem?

 I saw people said try uninstall Smartware / change cable / change computers, but none of them work to me. 

 Could any one suggest a solution?

 I am planning the worse situation already.

 If i format the disk with smartware, will I be able to retreive my data with some data recovery software?

Thank you in advance!!

2

Hello,

Unfortunately there is no master password. We recommend to try reentering the passwords you regularly use.

Make sure to check if a password hint was sent to you have a better idea on what the password could be.

Check the following article for more information:

Setting up security to lock or unlock a WD external drive with WD SmartWare Version 1.6.x and earlier

http://wdc.custhelp.com/app/answers/detail/a_id/3741