WD My Book Duo RAID 1 configuration fail

Hi

I buy a My Book Duo 6TB last week, came with the default Raid 0 configuration. I am trying to setup the Raid 1 using the WD Drive Utilities but when try to apply the configuration I’m getting an error “The configuration of the drive has Failed”.

Using Windows 7

Thanks

Hello,

Try uninstalling and reinstalling WD Drive Utilities.

If this does not work then I recommend you contact WD support directly.

Hello

i try this already but it doesn’t work :S , i will try to contact then directly

I have the same problem too . I have 2 my book duo 16TB each and it’simpossible use the “Raid setting” function in the WD Driver utilities. Tried with notebook win 8.1, desktopo win 10, macbook pro latest OS X, imac 21" and 27 ".
IT DOESN’T WORK. Reinstall the sw doesn’t help.

Same problem I have with a my book pro 4+4 TB. In this case I tried also with 2 greens 2TB each and the sw lock the hard disk so now I have 2 hdd that can’t use anymore … the WD Security doesn’t help because I didn’t set any password so I don’t know what to digit. Plus 2 my book pro I didn’t check yet

So means I have 3500 euro stuck !!!

For help with this, please refer to Answer ID 13988

@Bill_S thanks for this men, i tried and it didn’t work too :confused: , also when i try to move it to RAID 1 it dissapear so i have to go and use the drive erase from WD driver utilities so it show back again

I’m glad you got it working no matter what.

@Bill_S i mean it didnt work sorry the english

Then you should contact support, so they can look into your device issue.

Contact Support

Hello
I’m from Brazil, google use for Portuguese / English.
I bought in Germany Amazon.
I also fail problem for RAID 1

error “The configuration of the drive has Failed”. (13988 ID does not solve my problem).

Someone found / has the solution?
I need help.

In Brazil there is no way to change the product.

Hi @REGINALDOLEME

well i still getting the problem and even WD support didn’t fix it, i try with two different machine and it don’t work
:S

@Bill_S even the support didn’t fix it , i return it already

thanks for the help

For Windows:

  1. Get the latest WD SES driver working. (Uninstall the old one first, unplug the drive, restart, install new driver, restart, plug drive in.)
  2. Get the latest WD Drive Utilities installed. (Make sure you uninstall the old version first and restart.)
  3. In Disk Management, Initialize the disk using GPT.
  4. Use WD Utilities to erase the drive in it’s current RAID configuration.
  5. Try and change the RAID configuration.