I have a silver 500mb external HD and my computer will not recognize the HD.
The light flickers and I can hear the disc spinning but just comes up as not recognized please help
Hello,
I recommend you try some basic troubleshooting.
1- Disconnect the drive from the computer and restart the computer.
2- If the computer is a desktop, connect it on the back USB port (directly to the PC, not through a hub).
3- Make sure you hear the connection sound windows makes when recognizes a USB device.
4- Go to "Disk Management” to verify if the drive shows up there.
If the drive shows up in Disk Management but it is not seen on Computer, then it means the partition is corrupted and you will have to format it in order to use it again. Please note that formatting the drive will delete all data stored on it.
HiI could not see the drive in disk management, the laptop is not recognizing the hard drive,at this stage i cannot format as I have a lot of work data on the HD. Would you have any more suggestions please.
I did take it to Jaycar and they could not help due to the internal connections of the HD
Bob
Hello,
I recommend you contact a data recovery company.
Take a look at this link:
