WD External Hard drive not recognized

Tried that but still the same result. All ready contacted WD about this issue but all I got was this:

“Attachments added to case must be less than 5MB. Please note: Attachments of type .EXE will not be reviewed.”

Is this because I didn’t attach anything to my case?

EDIT: I think my drive is just dying because I ran a SMART status with WD Drive Ultilities and it said that the SMART status failed.