WD Elements 500 GB external hardrive not picking up on windows

My external hard drive was working fine , i got a new pc and sold the old one and now i cannot access any of the data on the eternal drive , when i plug it in nothing pops up under my computer but it does show up under my devices , iv opened the diskmgmt.msc and it just says you must initialized disk but neither of the options work and it says disk not recognizable or initialized.

please if anyone can help

Hello,

Have you tried using a data recovery software to get the files out of the drive?

Do you have a desktop version or mobile version of the WD Elements? If it’s a desktop version, make sure that you have the power adapter connected directly to the wall outlet.