WD 2TB External hard drive - Cannot enter to this drive

WD External and Portable SSD External SSD for Windows
1

Hello,
I hope you can help me with this issue:
I connect my WD to he computer via USB 3.0 port.
The computer open new drive (F:) and i cant enter to this drive.
when i am try to click (right left click) on F: drive - its just stacked until i removed the WD from USB port.

What i am already tried?

  1. On windows 10, 7 and Linux CentOS
  2. Freeze the WD for 2 hours

Any advise?
I have very important files on this hard drive.

Thank you!!!

2

Hello, 0xfo7d,

Well, try to diagnose the drive using Data Lifeguard Diagnostics for Windows that helps to detect the health of the drive and the share the test result to our WD’s Technical Support so that they can help you in a precise way.

In order to test the drive please follow the link below.

To Contact WD for Technical Support

The link below will allow you to call support