Trying to open a support case at WD but got an error

G-Technology G-SPEED & G-SAFE
1

Trying to open a support case at:
https://support.wdc.com/support/case2.aspx?t=gtech

Filling all data in this form and supplying captcha correctly ALLWAYS return an error: Unexpected error:

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image1026×308 18.3 KB

I tried for several days in a row.
Does anyone is having this problem ?

2

As long as you are at this page: https://support.wdc.com/support/case2.aspx?t=gtech&lang=en it should not have any issues. I was able to submit a test case right now without problems.

3

Still not working.
Tried with Chrome, Safari, Firefox, etc.

See error at - YouTube

4

Please call our support directly 888.426.5214. I’m not sure why you’re having issues with a case submission.

5

SOLVED !

Just leave “Model Number” BLANK.
The case was opened.

6

Hi Rydia my new case number is 010719-13522933. Can you view it to see if I provided enough detail.

Thank you,
Ron Moseley