Hi. I just bought a WD 1 TB Smartware My Passport SE. I tried to install the software via autorun.exe. It read: Installing and when the countdown finished, the installation finished itself. I tried a couple of times and always the same thing.
Next I tried to install manually both installers. I installed correctly WD SES Driver Setup (x86).msi first, then rebooted, then tried to install WD SmartWare Setup (x86).msi. Here comes the problem. It read: WD File Manager Shadow Engine won’t start, and something about administrator rights. I’m the administrator of the computer, so it would’t be a problem.
I went to services.msc, and searched for the service. There aren’t any WD services. Then I tried this way: I opened the msi again, and wait for the error to appear. When it appeared, I kept the installation dialog opened and went again to services.msc. There were 3 different services from WD. I click initiate on the three of them, and 2 started, except for the one mentioned before (Shadow Engine or sth like that). It read an error that translated to english said something like: The process won’t respond and/or has not responded in adequate time (the error popped like 1 second after i press initiate).
Then, on the installation dialog, I clicked cancel installation, and the 3 services were gone.
I’m running a PC with WinXP SP3, haven’t had any problems installing any software as admin and I even tried with antivirus and antimalware deactivated (NOD32 and MalwareBytes). I’m not a noob on this, so don’t answer things like disconnect and reconnect, reboot, etc. I know that it doesn’t run because something is missing.
I read another posts on this and the solutions given there doesn’t work for anyone who has asked this before. That’s why I post this on a new message.
EDIT: I downloaded the new firmware and the new updater. My question is: Is it safe to run them on my HD? Because, as you read before I COULDN’T INSTALL THE ORIGINAL SOFTWARE (1.3.0.16).
Hope to read from WD guys soon.
Regards from Chile.
PS. Anyway, I bought the unit just to store, would it be any problem to use it without any software? It would be nice though to have a look on the software, because the protection of the files is a convenient option to me.
SOLVED: Updated firmware and updated software. Had to unpack the MSI installer and manually install the file, but now I have the software. Is there any way to deactivate automatic backup ? Can’t find the option.
