Smartware didn't detect MBL as Windows & Other WD software managed to detect it

WD Software WD Software
1

Need help from all of the experts, since the Smartware keep NOT detecting the MBL sometimes … thus, there is no automatic backup running behind. Any solution to let Smartware ‘succesfuuly + stable’ to detect the MBL (in wireless condition, don’t ask me to plug in the LAN cable to router with PC/Laptop) ??

Thank you very much.

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Make sure UPnP is enable in the router.

Also, verify that your internet security and/or firewall is not blocking Smartware from accessing the drive.

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Calvinyoo82,

The advice provided by John012 is correct; WD SmartWare will try to detect your WD My Book Live Personal Cloud Storage device using the UPnP protocol, which can be disabled by security settings on your computer and/or router.

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Hi  John012,

Good day. Appreciate your help. Anyway, I tried both your suggestions, seems they are not work.

However, I think I had the solution (search from other forum):

Maybe there is some programs (non-WD) have changed the setting for uPnP & SSDP (Computer management > Service and Applications > Service) from ‘Automatic’ to ‘Manual’. So, I went to there (both SSDP Discovery & uPnP Device Host) change the setting to ‘Automatic’. Then, it works fine now.

Thanks again for your help.

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Calvinyoo82,

Thank you for the feedback, and yes, it is quite unusual for a critical network service to change in behavior without intervention. Nonetheless, I am glad this issue has been resolved for you.