Slow Speeds from new My Passport drive

WD External and Portable SSD Portable SSD
1

Hi,

I recently purchased the 2TB My Passport drive; while it does work, the speeds were only 35 MB/s, while the drive has been benchmarked hitting around 90MB/s online. I reinstalled my USB 3.0 drivers thinking this might help the problem, instead, it has made it worse. The drive now only works at around 13 MB/s. Any suggestions? I have a Dell XPS L702x, and I’m making sure to use the drive with the USB 3.0 ports marked SS on the laptop.

2

What firmware do you have ?

You can update the firmware and see if it helps

3

I have updated to the latest firmware for the hard drive, the problem has not been solved. Any other suggestions?

4

Test the drive with HD Tune or Data Lifeguard Diagnostics

Heavily fragmented disk might perform at slower speed, defrag the partition

also test on a different computer to see if the problem is on the USB root hub

update the drivers for the USB controller

5

The drive has checked out every diagnostic test, it is a new hard drive and is thus not fragmented. As I said, I updated the drivers for my USB controller, which caused the problem to get even worse. Do you have any other suggestions?

6

Try another computer if possible

7

Had you checked the files you’re trying to transfer was actually compressed or was it either one of the HDD was actually compressed?