Shipping instructions

WD External and Portable SSD External SSD for Windows
1

Must I have a “anti static bag” to return my external hard drive that is going to be replaced by WD?

2

Hi @lespokrass,

Please follow the packaging instructions below:

  • Place the internal drive in ESD (Electro Static Discharge) Bag
  • Wrap the bag with 2 inches of bubble wrap or non-movable foam cushioning
  • Place in sturdy cardboard box. Do not use chipboard, as it is not strong enough to withstand the rigors of transit. Please make sure the corrugated carton is free from defects and is structurally sound. Please print out the RMA Label and affix on the box. Write the Return Material Authorization number on outside packaging, on three sides in bold print.

Please refer below link to check packing and shipping instructions:
https://support-en.wd.com/app/Packing_Information

Hope it helps!!

3

Never received a RMA label from WD. I sent an email to the guy I have been in contact with and have not gotten a reply as of 2pm EST.