Say's it's only 32GB but it's 2TB

WD External and Portable SSD Portable SSD
1

Using a elements HD and all disk utilities show that it’s only 32GB in size but it’s actually 2TB. Have reformatted.

2

Hi SleeplessNC,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

3

Your drive shows 32GB because it was formatted with FAT32 (often by a Windows creation tool), which limits partitions to 32GB. The remaining 1,968 GB is hidden as unallocated space. To confirm if there’s any unallocated space on the hard drive, you can use Disk Management on Windows Press Windows Key + X and select Disk Management. Locate your WD drive in the bottom half of the window (listed as Disk 1, Disk 2, etc.).Look for a long bar next to it with a black header labeled “Unallocated”.

To restore the full 2TB capacity, you need to first wipe the entire drive structure, then format it to NTFS or exFAT, which don’t have this artificial boundary.

  1. Press Win + R, type diskpart, and hit Enter.

  2. Type list disk to find your external drive number.

  3. Type select disk X (replace X with your drive number).

  4. Type clean to wipe the hidden partition blocks.

  5. Type convert gpt to support large storage.

  6. Type create partition primary to use the full space.

  7. Type format fs=exfat quick to finish.
    Also read this related article: FAT32 vs exFAT vs NTFS: All The Differences You May Wonder