My 4GB Clip has served me well for more than a year, but now that development has halted for it, I’ve moved on up to the Zune HD. Thanks everyone for the helpful tips and such!
@miikerman wrote:
Now, that’s sad to hear …
They say reality bites. 
@tipsypenguin wrote:
I think you can ask most clip users and a lot of them will tell you that they own 2 or more clips or fuzes. They are the one’s that are most likely to buy the new clip+ and any other new Sansa products and recommend them to other people. But with the attitude of Sansa’s recent statement they are alienating a lot of loyal customers. We don’t need more cheap mp3 players. The market is already saturated with them. We need quality products at an affordable price.
>>>>>>>><<<<<<<< exactly my thoughts on it
@dcoaster wrote:
My 4GB Clip has served me well for more than a year
In spite of the pitch problem, huh?
I have a question: I always thought the more serious pitch issues were only on v2 clips and fuzes (which I forgot about until this morning). So are the same problems on both v1 and v2? There’s a specific song where the pitch drives me crazy on the v2, but I don’t think I listened to it on a v1 (and I tend to stick to my 8gb). I have some ear issues which I usually blame it on.
They might as well close this thread, since they’re not working on the Clip anymore…right? 
@marvin_martian wrote:
They might as well close this thread, since they’re not working on the Clip anymore…right?
I thought slotmonsta said that development was temporarily shifted to the Clip+.
@promisedplanet wrote:
@marvin_martian wrote:
They might as well close this thread, since they’re not working on the Clip anymore…right?
I thought slotmonsta said that development was temporarily shifted to the Clip+.
Well, he said that before that latest announcement about the pitch fix (or lack thereof)…so I’m skeptical about anything else they plan or don’t plan, I guess.
@marvin_martian wrote:
@promisedplanet wrote:
@marvin_martian wrote:
They might as well close this thread, since they’re not working on the Clip anymore…right?
I thought slotmonsta said that development was temporarily shifted to the Clip+.
Well, he said that before that latest announcement about the pitch fix (or lack thereof)…so I’m skeptical about anything else they plan or don’t plan, I guess.
I guess I could read back through the threads, but maybe you’ll be kind enough to remind me about the latest announcement you mention?
The last thing I remember about this from SanDisk was a post stating that the pitch fix had never made it into development for the Clip, and there was no secret firmware upgrade “sitting on the shelves.” Is this in direct contradiction to any statement SanDisk has made in the past?
Message Edited by PromisedPlanet on 09-26-2009 04:47 PM
@promisedplanet wrote:
@marvin_martian wrote:
@promisedplanet wrote:
@marvin_martian wrote:
They might as well close this thread, since they’re not working on the Clip anymore…right?
I thought slotmonsta said that development was temporarily shifted to the Clip+.
Well, he said that before that latest announcement about the pitch fix (or lack thereof)…so I’m skeptical about anything else they plan or don’t plan, I guess.
I guess I could read back through the threads, but maybe you’ll be kind enough to remind me about the latest announcement you mention?
The last thing I remember about this from SanDisk was a post stating that the pitch fix had never made it into development for the Clip, and there was no secret firmware upgrade “sitting on the shelves.” Is this in direct contradiction to any statement SanDisk has made in the past?
Message Edited by PromisedPlanet on 09-26-2009 04:47 PM
That’s the same announcement I was referring to. Think back a while though…Remember when maxplanck made it into an issue with the Fuze? Personal attacks, threads locked, people taking sides? End result was, they fixed it on the Fuze. That is why it irks me that they choose not to do the same with the Clip and Clip+…the players do share a lot of parts, and code, do they not?
The pitch issue isn’t even why I moved on from my Sansa players…I never was able to hear it myself, although I did play a track at the same time as the same song on my 17-year-old Sony CD changer, and by the end of a 3.5 minute song, the Clip was 3 or 4 seconds out of sync. I just take offense to their “we’re not going to fix it” stance, especially on their brand new player.
My Sansas never died on me, I just wanted to try something different…and I only sold the last one after I experienced a player with a properly-executed EQ (the only real failing of the Sansas) . If they were to change their official posture on this issue, at least on the Clip+, then I might consider buying one next year. It’s sad, really… if they maintain their position, that at the very least, a lot of repeat customers will no longer be repeat customers. 
@summerlove wrote:
I have a question: I always thought the more serious pitch issues were only on v2 clips and fuzes (which I forgot about until this morning). So are the same problems on both v1 and v2?
The V1 clip is about 0.7% sharp/fast. I don’t have a V2, but from what I’ve read on the forum, they are flat.
PromisedPlanet wrote:
The last thing I remember about this from SanDisk was a post stating that the pitch fix had never made it into development for the Clip, and there was no secret firmware upgrade “sitting on the shelves.” Is this in direct contradiction to any statement SanDisk has made in the past?
Message Edited by PromisedPlanet on 09-26-2009 04:47 PM
On 19 March this year, SanDisk employee Sansafix said here:
Pitch issue fix is feasible and will be in the next planned update, likely within 2 - 3 months.
The month before (I can’t find it now) he said that a pitch fix had been found (or similar words) that would impact battery power less than 3% and that the fix would come out in the next firmware release “this quarter” (his words). No further firmware release ever came out.
SanDisk’s current pronouncement is contradictory to both of these.
@malix wrote:
Sansa Clip Pitch Issue
Introduction
Personal observation, as well as reports of other Sansa Clip users, indicate that music files played on this MP3 player are off-pitch [1]. For instance, DAVEK reported an error of -19.5 cents at 1000Hz on a file sampled at 44.1kHz on his Sansa Clip 8GB [2].
On the other hand, SanDisk technical support have stated that this problem was fixed by the latest firmware release (version 02.01.32 of February 2009) [3]. To test this assertion, I played the same audio file on two different Sansa Clips, on two other MP3 players, and on iTunes/PowerMac G4, and compared the results.
Nice test,
but did you try with a different codec ?
Everytime I’ve read of pitch bug I’ve found attached the word MP3. Clip plays also WMA ( like 99,9% of portable players ), OGG and FLAC.
Is the problem related to MP3 only or it’s present with every codec ?
Could be very intersting redo the same test with WMA encoding ( so it’s possible to compare the behaviour of all 5 players ) and with OGG and FLAC ( in this case comparing Mp3 and Ogg and FLAC Clip performances ), with same settings ( 44.100 Kkz / 16 bit ).
If the problem is not dependent by the codec the Clip results should be the same for every test.
@sansaconcerns wrote:
On 19 March this year, SanDisk employee Sansafix said here:
Pitch issue fix is feasible and will be in the next planned update, likely within 2 - 3 months.
The month before (I can’t find it now) he said that a pitch fix had been found (or similar words) that would impact battery power less than 3% and that the fix would come out in the next firmware release “this quarter” (his words). No further firmware release ever came out.
SanDisk’s current pronouncement is contradictory to both of these.
I think its more interesting to read the exact statement SansaFix wrote. He always gave us the good scoup on what was happening with the firmware. Does this sound like they just identified a potential issue, or does this sound like they actually tested some new code. You be the judge:
Reference: http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&message.id=18197
@sansafix wrote:
All,
Good news, We have reduced the pitch error by one order of magnitude with little to no effect on battery life (<3%).
The optimization will be included in the next firmware release due out this quarter.
We have optimized for 44Khz and the pitch error is < 0.14%
For all other samples rates its <0.18%
Message Edited by sansafix on 02-19-2009 08:37 AM
Thank you niko, that is what I was looking for and could not find, from Feb. And then again in March, sansafix said (his words):
“Pitch issue fix is feasible and will be in the next planned update, likely within 2 - 3 months.”
LOL–I guess I missed that update when I was vacationing over the last 6 months.
@ricky65 wrote:
@malix wrote:
Sansa Clip Pitch IssueIntroduction
Personal observation, as well as reports of other Sansa Clip users, indicate that music files played on this MP3 player are off-pitch [1]. For instance, DAVEK reported an error of -19.5 cents at 1000Hz on a file sampled at 44.1kHz on his Sansa Clip 8GB [2].
On the other hand, SanDisk technical support have stated that this problem was fixed by the latest firmware release (version 02.01.32 of February 2009) [3]. To test this assertion, I played the same audio file on two different Sansa Clips, on two other MP3 players, and on iTunes/PowerMac G4, and compared the results.
Nice test,
but did you try with a different codec ?
Everytime I’ve read of pitch bug I’ve found attached the word MP3. Clip plays also WMA ( like 99,9% of portable players ), OGG and FLAC.
Is the problem related to MP3 only or it’s present with every codec ?
Could be very intersting redo the same test with WMA encoding ( so it’s possible to compare the behaviour of all 5 players ) and with OGG and FLAC ( in this case comparing Mp3 and Ogg and FLAC Clip performances ), with same settings ( 44.100 Kkz / 16 bit ).
If the problem is not dependent by the codec the Clip results should be the same for every test.
WIth the clip v1 I tested mp3, ogg, and FLAC with identical results, .7% fast.
More than likely they were working on the clip+ then, and stopped support on the clip. Hense all the complains of bad customer server… Maybe its marketing’s way to sell more clip+'s. Who knows for sure. Stranger things happen.
I’m sure some engineer is pissed cause his project got cancelled for all the wrong reasons.
;p; :) I just hope it wasn’t SansaFix, he was awesome.
@niko_sama wrote:
More than likely they were working on the clip+ then, and stopped support on the clip. Hense all the complains of bad customer server… Maybe its marketing’s way to sell more clip+'s. Who knows for sure. Stranger things happen.
I’m sure some engineer is pissed cause his project got cancelled for all the wrong reasons.
;p; :) I just hope it wasn’t SansaFix, he was awesome.
I agree, he was cool, and he actually cared about improving the players, in addition to stopping in here and helping us out. 
Abit off topic… but with regards to the last firmware update we received and then being told there would be an update … and then no update appeared and now being told when time permits…
Remember these posts for a Clip with a slot back in 07/2008 and again in feb 2009? I do… at least i remember the one from Feb 2009…
http://forums.sandisk.com/sansa/board/message?board.id=clip&message.id=8590
http://forums.sandisk.com/sansa/board/message?board.id=clip&message.id=10314
I’m sure the Clip+ was born from discussions on this forum. It would be interesting to know the whole story and who actually helped made this happen. Thanks Sansa for listening. 
Message Edited by niko_sama on 09-26-2009 05:26 PM
Abit off topic… but with regards to the last firmware update we received and then being told there would be an update … and then no update appeared and now being told when time permits…
Remember these posts for a Clip with a slot back in 07/2008 and again in feb 2009? I do… at least i remember the one from Feb 2009…
http://forums.sandisk.com/sansa/board/message?board.id=clip&message.id=8590
http://forums.sandisk.com/sansa/board/message?board.id=clip&message.id=10314
I’m sure the Clip+ was born from discussions on this forum. If this was true, it would be interesting to know the whole story of who read this forum, reported it back as a concept and so on. Thanks Sansa for listening.
