The audio jack in my Sansa Clip+ has broken from regular use. If I touch the headphone plug at all, the left audio channel cuts out. I have tested these headphones in several other devices, and tested several other pairs of headphones on my Clip+; the problem is limited to the Clip. It didn’t do this when I first got it, so I’m guessing the connections of simply become loose. Based on the number of people with the same problem I found by Googleing, this seems to be a common problem.
Had anyone had any luck opening up the Clip and remaking some of the connections? I bought it used back in October 2011,so I don’t think I’m under warranty.
Good news: you ARE still under warranty, 1 year in the U.S. and 2 in the EU. Telephone SanDisk and ask for a replacement, which it is good about (even covering postage both ways, in the U.S.).
Had anyone had any luck opening up the Clip and remaking some of the connections? I bought it used back in October 2011 ,so I don’t think I’m under warranty.
Good news: you ARE still under warranty, 1 year in the U.S. and 2 in the EU.
The Clip+ has been out since 2009 (3 years ago), and if Ebol4 bought it used in 2011 it’s questionable whether it is still under warranty, as I believe coverage is only for the original owner.
But it would certainly be worth a phone call to find out.
Headphone jack failure is not that common on this model; at least not like it was on the old e200 series which had faulty and sub-standard solder joints. Of course, a lot depends on the usage; using a straight plug (as opposed to a right-angle plug) will put a lot more strain on the jack. Headphone jack stress and the resulting failure is probably the most common reason for the demise of any mp3 player, not just this model.
Good news: you ARE still under warranty, 1 year in the U.S. and 2 in the EU.
The Clip+ has been out since 2009 (3 years ago), and if Ebol4 bought it used in 2011 it’s questionable whether it is still under warranty, as I believe coverage is only for the original owner.
The Clip+ still is available and being sold as a new, unused player, including by Amazon.com. If a new unit, Ebol4’s player is covered by the SanDisk warranty.
My bad: I missed where Ebol4 had said, “I bought it used . . . .” Unless the player is within the 1-year warranty period from the original (first) purchase date (and, potentially, you have the original purchase receipt, if SanDisk asks for it), the warranty won’t apply at this point.
