SanDisk Professional 6TB G-Drive won't mount

I just bought this hard drive within the last 2 months and it was working fine and then all of a sudden, I couldn’t see certain folders. So I ejected the hard drive and tried to reconnect and then it wouldn’t mount on the computer (iMac 24in M1 2021). Disk Utility recognizes it, but it won’t mount. I ran a First Aid and it said that failed. I tried to mount from Disk Utility and I get an error message. It’s formatted APFS. Has anyone had any experience with this? Can anyone give any insight?

Hi @melaniesilva,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

Yes I opened a case and I’m still waiting for them to respond. It says 2 business days so if they don’t respond by today I will reach out again tomorrow.