I just bought this hard drive within the last 2 months and it was working fine and then all of a sudden, I couldn’t see certain folders. So I ejected the hard drive and tried to reconnect and then it wouldn’t mount on the computer (iMac 24in M1 2021). Disk Utility recognizes it, but it won’t mount. I ran a First Aid and it said that failed. I tried to mount from Disk Utility and I get an error message. It’s formatted APFS. Has anyone had any experience with this? Can anyone give any insight?
Hi @melaniesilva,
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask
Yes I opened a case and I’m still waiting for them to respond. It says 2 business days so if they don’t respond by today I will reach out again tomorrow.
Hi, did you ever solve this. I have just had the same problem on my MacBook!
Method 1: Force mount this SanDisk G-Drive in Disk Utility
Open Disk Utility > click “Show All Devices” in the Disk Utility’s View menu to show the external hard drive icon > choose the grayed external drive in the Disk Utility’s sidebar > select Mount.
Method 2: Boot your Mac in Single User Mode and use fsck command to repair the disk error
If neither of the methods work, try reformatting this APFS external SSD. Reformatting usually can fix underlying file system corruption, partition map errors etc. Although this process means wiping existing data, it will make the external hard drive visible on your Mac and usable again. [ Related guide: How to Fix Disk Utility cannot repair this disk Error? ]
