A customer brought in their Acer tower PC because Windows 10 would no longer boot. We did everything we could to try and repair the installation, but it turned out the hard drive was going bad so we had no choice but to replace the hard drive and reinstall Windows 10.
The customer has a backup on a WD My Passport Ultra that uses the WD Backup software.
I need to restore his backup, but the software will not let me. Whenever I click on the Restore button, it says “There are no files to restore. You have not scheduled a backup plan”.
I started going through the procedure for setting up a backup plan, but the last thing in the procedure is to actually do a backup, and I didn’t want to risk overwriting the backup that is already there.
How do I restore the backup? I have gone into the drive and restored the files from his user account, but he had a lot more stuff than just some files backed up. His MS Office is gone, along with other software he had backed up. I don’t see the point of this backup software if you cannot restore from a fresh Windows installation. There must be a way, how?
WD Backup only copies personal files. It does not make system backups, and as such applications are excluded.
OK, thanks for the info. I will let the customer know, and recommend he purchase more full featured backup software.
I still don’t understand why the software wouldn’t scan the drive, find the backup and allow it to be restored. Many people can’t even download and install a printer driver, how does WD expect them to navigate and restore a backup buried down a few directories? Simple for us, but for many customers it goes in one ear and out the other (as my Dad used to say).
The current installation of WD Backup believes this is a new computer, and has no registry of past backups. As such, a manual restoration is needed.
I have this same problem and tried to manually copy the files from the wd folder. I think i did it wrong though because all of the files have extra data on the file extensions and won’t open. Would you kindly explain how to do this? I’d hate to lose all my data.
Ok…Looks like I answered my own question. I think I copied a previous version of the backup and not the most current.
