I have error 0x8000FFFF catastrophic failure, cannot make new folder, cannot copy files into my new 2TB WD my Passport Ultra.
Tried everything, scan for viruses or malware, windows methods etc. I cannot make it work again. Fortunately, I still can copy Data from it and save them to another disk.
I download Data Lifeguard Diagnostic from WD, run it and found that it recognize my WD as Hitachi?
Also, in device manager it is known as Elements instead of Passport Ultra.
Is my WD Passport Ultra is a fake one? It come without software which is usually installed in HDD.
Hi andinas,
Maybe you should try contacting WD’s Technical Support about this.
To Contact WD for Technical Support
The link below will allow you to call support.
WD has owned Hitachi (HGST) for a few years and Hitachi drives are great drives and why WD bought the company.
I did.
Michael from WD already communicated with me, asking some to verify and finally we came to conclusion that it probably a fake one. Serial number shown in Lifeguard Diagnostic Data is different with serial number in HDD’s stickers (but when I registered it to WD it passed).
Anyway, thank you Brandon.
