Does anyone know if the Clip+ has the same low pitch/slow playback bug that the Clip v2 has? I sold my 8GB Clip v2 because of it.
Would love to have a Clip+ if it doesn’t have that issue – with the microSD slot, it’s a near-perfect player.
I need an answer to this as well. If it turns out it does not have the problem, not only will I not get this new Clip but I will immediately sell the old one as well, as I don’t give my business to companies that do this. Have seen it happen too many times where an exisiting product has some easily fixable problem, but rather than fix it, they make a new product that is very similar to the old one that does not have the problem and discontinue improving upon/supporting the old product, essentially forcing you to “upgrade.” Especially as the problem goes to the very core purpose of the player.
Seeing as this new forum for the Clip+ was created by Sansa, I would expect to see an official answer within the next few days or so, as they are clearly active/monitoring these boards. This post may seem a bit blunt, but I’m tired of this problem being ignored on the Clip.
Respectfully submitted,
Warrior1986
I agree with you completely.
The lack of resolution of the pitch problem on the original Clip is totally unacceptable
.
Especially when a firmware fix was said to be in the works by Sansa over 6 months ago (just before they blew out the old stock of Clips on sale at Walmart) and then not a peep from Sansa since then. I guess that since they sold all the old ones, they feel it’ in there best interest not to fix the problem now.
I would not trust the Clip Plus until all the audio file formats with all sample rates are tested for the pitch problem and distortion/clicks by someone other than Sansa.
It’s important to know that if the Clip Plus has any defects in its firmware, when you purchase it, Sansa may never fix it.
I will not buy another Sansa product until the Original Clips pitch problem is fixed.
Buyer beware.
I just got the Clip+ at BB today. I’m with you guys about the slow playback on the original clip. I barely used it after listening to my music sounding a bit off all the time. I took the risk in getting the Clip+ to perhaps help others decide. So I can tell you after testing simultaneous playback with my computer and Cowon S9 vs the Clip+ on several songs, the slow playback is gone. However, it is now about 1/4 sec fast per minute, so about a second fast per 4+ minute song. This is not discernable to me without having the music playing simultaneously. Hope this helps.
@hcry4 wrote:
I just got the Clip+ at BB today. I’m with you guys about the slow playback on the original clip. I barely used it after listening to my music sounding a bit off all the time. I took the risk in getting the Clip+ to perhaps help others decide. So I can tell you after testing simultaneous playback with my computer and Cowon S9 vs the Clip+ on several songs, the slow playback is gone. However, it is now about 1/4 sec fast per minute, so about a second fast per 4+ minute song. This is not discernable to me without having the music playing simultaneously. Hope this helps.
Which then makes one wonder why SanDisk doesn’t make the same firmware tweak for the Clip to fix the problem. They share the same sound chip, right? Unless the firmware is significantly different, which is hard to believe, though possible I guess.
Or maybe there’s a Clip firmware release right around the corner …
Questions about this problem have gone unanswered by Sansa telephone Tech Support.
They claim no knowledge of what firmware will be released, or when.
This is unacceptable.
This forum and this thread are the appropriate forum to air these concerns, and alert others to a significant and yet unresolved problems with their Clip players.
This forum is the place for Sansa employees to browse and comment on progress.
The fact that they have stopped doing so for the clip is very disappointing
So don’t buy Sansa stuff anymore if it bothers you that much.
I think this is much ado about nothing, especially since there is a work around for the problem if it truly bothers you that much (48000).
Seems odd that that the same 3 or 4 people keep harping about the pitch issue. I’m not saying it didn’t/doesn’t exist, but the intensity of their posts almost makes me believe they are here soley to tarnish the reputation of Sandisk.
The solution is simple. If the product (any product) doesn’t suit your needs, return it. If enough people do that due to a design flaw (I’m not saying there is one with the clip+) the manufacturer will get the message loud and clear.
Posting in a user forum isn’t going to make your perceived issue go away; or make the manufacturer react to your complaints.
@fuze_owner_gb wrote:
Seems odd that that the same 3 or 4 people keep harping about the pitch issue.
Seems the same 1 or 2 people keep acting as apologist, that it isn’t reasonable to expect consumer grade gear to get the speed/pitch right even though the vast majority of inexpensive players do.
The solution is simple. If the product (any product) doesn’t suit your needs, return it. If enough people do that due to a design flaw (I’m not saying there is one with the clip+) the manufacturer will get the message loud and clear.
The mfr may have numbers on how many are returned, but for players bought and returned to retail or mail order outfits there’s usually a broken chain when it comes to the reason why.
;
Posting in a user forum isn’t going to make your perceived issue go away; or make the manufacturer react to your complaints.
Hmmm… didn’t one of the Sansa employees post that they’d figured out the problem and had a fix? (maybe that was just for Fuze.) Didn’t that all stem from discussion of the problem in the user forum?
@donp wrote:
@fuze_owner_gb wrote:
Seems odd that that the same 3 or 4 people keep harping about the pitch issue.
Seems the same 1 or 2 people keep acting as apologist, that it isn’t reasonable to expect consumer grade gear to get the speed/pitch right even though the vast majority of inexpensive players do.
The solution is simple. If the product (any product) doesn’t suit your needs, return it. If enough people do that due to a design flaw (I’m not saying there is one with the clip+) the manufacturer will get the message loud and clear.
The mfr may have numbers on how many are returned, but for players bought and returned to retail or mail order outfits there’s usually a broken chain when it comes to the reason why.
;
Posting in a user forum isn’t going to make your perceived issue go away; or make the manufacturer react to your complaints.
Hmmm… didn’t one of the Sansa employees post that they’d figured out the problem and had a fix? (maybe that was just for Fuze.) Didn’t that all stem from discussion of the problem in the user forum?
I got some great swamp-land for sale if you think for a second that an issue was addressed solely based on disscussion in a user forum…:smileyvery-happy: :smileyvery-happy: :smileyvery-happy:
Man, this place has turned negative. It used to be a fun place, but no more. Just a bunch of crybabies whining about anything and everything. At least I can get pleasure from my Sansa players…
Message Edited by fuze_owner-GB on 09-03-2009 02:42 PM
fuze_owner-GB wrote:
I got some great swamp-land for sale if you think for a second that an issue was addressed solely based on disscussion in a user forum…:smileyvery-happy: :smileyvery-happy: :smileyvery-happy:
That was back when sansa was a little more active in the forum. WIth a response like:
" sansafix wrote:
Hi, its a battery life tradeoff. Running higher PLL will degrade battery life 5 - 7%.
Issue is logged and we will look into it again as time permits."
And announcing it was fixed the next day:
"All,
Good news, We have reduced the pitch error by one order of magnitude with little to no effect on battery life (<3%).
The optimization will be included in the next firmware release due out this quarter.
We have optimized for 44Khz and the pitch error is < 0.14%
For all other samples rates its <0.18%
Message Edited by sansafix on 02-19-2009 08:37 AM"
Probably just a coincidence that the problem had existed for the life of the product, then they addressed it a couple of days after forum members posted quantitative measurements of the error and the cause.
Yup…pure coincidence.
@donp wrote:
@fuze_owner_gb wrote:
Yup…pure coincidence.
believe that and you might as well keep your swampland.
Ha Ha Ha Ha…
I’ve worked at the design and manufacturing level. I know how much they listen to the consumer.
Many here have a very false sense of self-importance.
@miikerman wrote:
And so, I ask politely, where is “the next firmware release due out this quarter”? It’s been more than 2 quarters since …
Info. from SanDisk would be appreciated.
No offense, but isn’t it a bit early for a new firmware for the clip+?
Message Edited by fuze_owner-GB on 09-03-2009 04:35 PM
@miikerman wrote:
And so, I ask politely, where is “the next firmware release due out this quarter”? It’s been more than 2 quarters since …
Info. from SanDisk would be appreciated.
How long after the Fuze release was it before they said there would be no more updates for the e200’s? I think the answer could lie there.
The pitch problem on the Clip has not been improved by any firmware released so far.
Is there any reason to think that problems with the Clip + will be handled any better?
The extra length of time the tracks play is of no concern to me, that is just a side affect of the fact that the songs are being played back at the wrong pitch.
Playing back music off pitch/out of tune bothers me a lot because I am a musician used to hearing things at proper pitch.
There is a reason musicians “tune up” before a performance.
While it is understood that most clip users are unsophisticated consumers that are not musicians or engineers,
there is also a vocal minority who are, and expect consumer products like the Clip to operate within reasonable tolerances.
Like playing back the music at the correct speed and pitch.
We are trying to keep the company honest for everyones benefit.
Basic.
They should fix this with a firmware update.
No excuses.
It’s that simple.
Any one who complains about some one else trying to get a problem resolved on the forum, is a troll or doesn’t understand the concept.
Either help or get out of the way.
Message Edited by wavydavy on 09-03-2009 01:56 PM
fuze_owner-GB wrote:
Ha Ha Ha Ha…
I’ve worked at the design and manufacturing level. I know how much they listen to the consumer.
Many here have a very false sense of self-importance.
Ha HA yourself… the product was out nearly a year with this problem, then 2-3 days after hard confirmation and the cause is posted on the forum they have it fixed. Dream on that it wasn’t in response to the forum. Perhaps it was a known problem that was back-burnered, but they did respond to the forum.
Most everyplace I’ve worked valid complaints get attention. Some go way overboard, running around like beheaded chickens when people who aren’t going to buy a product anyway say they would if only it did xxxx.
All of this ink for a lowly 'ol media player.
You can believe what you want, I will do the same. No one will make me change my mind and it’s af little consequence…because there are a ton of more important things to worry about than a potential flaw in a product.
I see it now…you’ll be on your deathbed and instead of being concerned about meeting your maker, you’ll be worried about the pitch issue in a media player…
Carry on…
@wavydavy wrote:
The pitch problem on the Clip has not been improved by any firmware released so far.
Is there any reason to think that problems with the Clip + will be handled any better?
The extra length of time the tracks play is of no concern to me, that is just a side affect of the fact that the songs are being played back at the wrong pitch.
Playing back music off pitch/out of tune bothers me a lot because I am a musician used to hearing things at proper pitch.
There is a reason musicians “tune up” before a performance.
While it is understood that most clip users are unsophisticated consumers that are not musicians or engineers,
there is also a vocal minority who are, and expect consumer products like the Clip to operate within reasonable tolerances.
Like playing back the music at the correct speed and pitch.
We are trying to keep the company honest for everyones benefit.
Basic.
They should fix this with a firmware update.
No excuses.
It’s that simple.
Any one who complains about some one else trying to get a problem resolved on the forum, is a troll or doesn’t understand the concept.
Either help or get out of the way.
Message Edited by wavydavy on 09-03-2009 01:56 PM
I can appreciate that as I’m a musician too. But, on the same token…just because it should be fixed doesn’t mean it will.
