I received a WD Passport 500GB for my birthday that was brought 31-07-2015. Since the first time i tried to use the hard drive, it is not accessible and i continuously get messges stating that there is a fatal hard drive error. I have used the WD diagnostic tool and it passed the extended test but the quick test does not complete. The SMART test states that it has failed. i have deleted the drive and tried to reinstall. PLEASE HELP!!
Hi and welcome to the WD community.
This is not a good sign for the drive when it fails the SMART test and does not complete a test is not a good sign, however i would recommend contacting support to see if there is further assistance on this matter:
http://support.wdc.com/country/index.asp?lang=en%22
Also it would be good to test the drive on a different computer to see if you get the same results.
