No "Play All" Option for folders/subfolders


 I have an older Sansa player and a new Clip +. Both have pretty much the same menu options.

I bought a Sansa Clip Sport for my mom for Christmas and when navigating folders on my mom’s new player, there is no “Play All” option for any of the folders.

In other words, on both of my players, when choosing what I want to play, I can go to Music > Play All. Or I can navigate down to “Folders” and then choose my internal or external memory, then “Play All” will be at the top of that list. As I navigate to sub folders, each of those has “Play All” at the top of the list of the files within the folder.

Thus, a folder named “Reggae”, may then have many folders within it named by various artists’ names, and then each of those may have several folders with different albums, and I can choose to “Play All” at each level.

My mother’s Clip Sport has no “Play All” at any level. As we navigate folders on her player, we can only choose a track to play. No level of folder gives an option for play or play all. Only files/tracks allow play.

This is a deal breaker and if I cannot find a solution, we’ll be taking it back for refund and finding a different player. Is this a flaw with this specific player, or is this just the way this model is?

Can anybody help?

Thank you and best regards,