New portable 2TB My Passport keeps getting disconnected on USB3 ports

WD External and Portable SSD Portable SSD
1

I just got my new 2TB/USB3 My Passport today. I was backing up stuff and everytime it never stays connected long enough to complete my transfer. I am using a Win 7 (64bit) system and i have installed all the drivers and utilities from the website. I even turn off the power management from the Windows Device Manager and yet it still doesn’t work. I tried with 3 Win 7 machines on their USB 3 ports and still no go. SO the last thing i tried was just simply plug it into a USB 2 port and all my transfers went smoothly without any interruptions.

Anyone can shed a little light on this matter? Is it a WIn 7 issue? A USB3 issue? hardware issue?

( i have already tried 2 different USB 3 cables on different machines and still unsuccessful file transfers)

2

Check if you have the latest USB 3.0 drivers on your computer, also use the USB cable that came with the passport and avoid using USB hubs.

3

I am not using any hub. I am using the cable that came with the drive. Drivers already updated.

4

Go into power options and make sure sleep is not enabled for USB.

Joe