New My Book Duo (16 TB) USB1 speeds

I bought several new My Book Duo (16TB) that work as intended when plugged directly into the computer or into their own hub, but if i plug them it into a powered usb3 hub they work at usb1 speeds.

I observe this behavior in my desktop and my laptop, both running Windows 10 updated. I tested with two different usb3 powered hubs with the same result.

The external USB3 Hubs work as intended with other external USB3 HDD, WD or Seagate. So i’m at a loss. Any ideas?

Hi alvado,

You can have a look at this KBA:
https://support.wdc.com/knowledgebase/answer.aspx?ID=1233&s=