Needing help disconnecting My Book Essential

WD External and Portable SSD External SSD for Windows
1

Hello there,

I have a My Book Essential of 1T.B … or better said, This :-

http://support.wdc.com/product/install.asp?groupid=120&lang=en

is the one I have.

My problem is that I can’t disconnect it normally and safely! Every time I do the right click and safely eject step, it tells me that I must close all running programs and try again later … I do so and keep just the normal programs like the antivirus & the Bluetooth running, but still I get the same message!

I could disconnect it by just removing the USB cable, but that may cause some problems in the future and make me lose data.

I need help to be able to disconnect the external normally with out closing all programs (sometimes I have important web pages open that am working on) or removing the USB cable.

Thanks in advance

2

Maybe this can help:

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=274&p_created=1023392680&p_sid=C28iDgUj&p_accessibility=0&p_redirect=&p_srch=1&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzEsMzEmcF9wcm9kcz0yMjgsMjA5LDIxMSZwX2NhdHM9JnBfcHY9My4yMTEmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1zaHV0IGRvd24gZmFpbHM!&p_li=&p_topview=1

Inform us if your Problem is solved

Cheers Petra