I can see the blue light in the device, but I can’t get it to recognize or power up. It has been dropping off and on a lot recently. The connections see loose at the device. I need a fix to get to my documents. Thanks.
Hi @djeanes ,
Please refer to the following article for further troubleshooting steps: External Drive Not Detected by Windows or macOS Quick Assistant: https://support-en.wd.com/app/answers/detailweb/a_id/50233
Also, Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
