My WD Passport Drive is not working

WD External and Portable SSD Portable SSD
1

My portable WD My Passport USB Drive was working perfectly for the last 12 months. Now it is only beeping with the blue led on, but is not being detected by the system. Please do guide me for fixing it.

Hoping for a favourable and quick response

I’ve carried out the following initial troubleshooters-

1- Disconnect the drive from the computer and restart the computer.

2- If the computer is a desktop, connect it on the back USB port (directly to the PC, not through a hub).

3- Make sure you hear the connection sound windows makes when recognizes a USB device.

4- Go to "Disk Management” to verify if the drive shows up there.

The drive is not visible in Disk Management too.

2

Hello,

Try another USB cable and another computer if possible. If the drive is still not seen on disk management it means the drive has failed. I suggest you get this drive replaced. If it is still under warranty you should create a RMA for it.

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty