My PC doesn't recognises WD My Passport 2TB

WD External and Portable SSD Portable SSD
1

I think there is something wrong with my external portable drive with S/N: [Deleted].

When I plug in device it doensn’t shows up at all. I can see that drive itself works - light is blinking, drive is moving, but I can hear some straing sound while first 2 min like old clock every 3 sec.

Actually I can see the device from disk management but look at this how it looks:

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When I click Offline it says “The request filed due to a fatal device hardware error”.

Properties option looks like this:

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I can see drive from Device manager as well I’ve tried to update softrware but it says already up to date:

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WD SmartWawe says “Not writable partition found”:

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I’ve tried to do something from linux but no result.

I don’t care about data I just need working drive.

Can anyone help me? Is there any hard reset ot factory reset option or somthing this.

Thank you in advance.

2

Hi Grigala, welcome to the WD Community. Have you tried some of the basic troubleshooting steps, like using another USB cable or running a DLG test? 

How to test a drive for problems using Data Lifeguard Diagnostics for Windows

If the test fails I recommend you to replace it.

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty

3

hi there 
i have the same problem  with my passport 2TB also 
i tried everything to do replcing cable replacing pcs or laptobs
i trieng dlg and wd software even update firmware 
its not initialized
and i need the data urgent
can you help me  with data recovery  ?