Im using PC with Windows 10 .After not using My passport for some time the unit stop opening or recognized by PC or Laptop. I tried everything listed by WD support , same failure still persist, even WD support wont register the case? after many attempts to submit .
When connecting the unit USB cable , the light start blinking as I used to see it when backing up previously, but the my passport icon stopped appearing in file explorer, instead I see under HP C drive the icon Local Disk(D:) ?
In my computer, I stopped seeing the WD icon, instead I see Local Disk(D:) , when clicking on this drive, it wont open anything and will slowdown the computer completely and then it black out the computer.at this stage I have to disconnect manually the USB cable because it is not seen to be ejected from the task bar.
The WD Data Lifeguard Diagnostic for Windows didn’t recognize my passport. I restarted the windows, no change same failure came back.
How to open my passport, I need the backed up data very badly
My passport :P/N :WDBBEP0010BBK-03
S/N:WX…43
Firmware V1049
0914B R/NC6B JBAKHA
Product of Malasia
Hi there,
Have you tried a different USB cable? Perhaps it could be whats preventing you from using the drive.
Hi, Thank you for your recommendation, I think the USB has nothing to do with the failure because as I connect the drive, the drive will start blinking as if it is backing up, because the unit was set to continuos backup. Moreover when connecting the drive USB cable , the windows10 launches the sound of notification, and I’ve realized that if the Devices and printers is opened I see there my passport image with it’s properties, something very nasty and confusing
any luck?? I have the same exactly problem… I have my whole life in this device
Have same problem anyone have any answers???
So far no luck, I think that without the interference of WD , nothing will happen and the problem might already hit many external drives of the same model drives
Really I need the help from WD expert
Summary of my question:
Is WD replacing the HDD, in the case of a hardware error and transferring my data to a new HDD ? What company does that ?
Details:
Same problem with My Passport 2TB disk.
W10 makes a sound but no disk can my seen in my PC.
W10 let me eject the disk from status bar icons
In Computer Management / Storage / Disk Management,
I receive the message “You must initialize a disk before Logical Disk Management can acces it”.
I can not use any software for data recovery without this “initialize”
so when I choose MBR it says “The request failed due to a fatal device hardware error”
and the disk is “Unkown - Not Initialized”
What I need from you
- Warranty with replace HDD is not useful because I need the data
- Data transfer to another HDD, means to use a similar HDD and
switch parts and to loose warranty so a company that can replace HDD and transfer my data
looks like an ideal HDD supplier
I need the name of such a company for the future so I know what HDD should I buy in the future
From who should I buy HDD in the future ?
Is WD replacing the HDD with hardware error and transferring my data to a new HDD ?
Who does that ?
(I tried with 2 cables and 3 computers, I tried the cables with other HDD, I am a graduate of Computer Science, I am trying to find a procedure for the future here for HDD hardware failures, probably I need to buy a RAID solution to backup photos and videos, cloud is too slow, even HDD is too slow, SSD is too small … keep searching … I will come back in 30 days with a software solution to this)
If you are unable to submit a Support Ticket online I’d recommend calling WD Tech Support directly.
You can also try to use the web form in the following link:
On any case, WD Support can not assist with dismantling the hard drive. If data extraction is a priority and you do not have a backup then I’d suggest contacting a professional data recovery service company.
My mac can’t detect the drive. On windows, it can, but I can’t access some of the files. I tried plugging it in a PC and then share the folder to a Mac in the network so that I am able to copy the files but there are folders or files that I cannot copy. A prompt is displayed, error-36. What’s an error-36?
I reached the support using the numbers you gave me , they were very kind but got no professional support or they solved the problem , it was waste of time to call the WD support
I have found that you can access the drive if you use a Linux system, I use KDE Fedora, as I have this problem accessing it on a Windows based system.
Please be informed that my email: amer_khankan@rogers.com, still valid, however, the alternative email is aydy45@hotmail.com, Best regard
