This is an older Passport - maybe 6 or 7 years old. Trying to backup files from Windows 11 PC laptop and drive says only 32GB available. Should have 1 or 2 TB?? Please help. Thanks.
Capacity depends on the model. Have a look at the product page (I’m guessing this is the right one).
Scroll down to “product overview” and open the PDF. Then look at the model number to determine what capacity it should have.
You can also look at the drive’s properties in Explorer. It should tell you the overall capacity as well as how much stuff is already on it.
If you don’t need anything on it, you could format it to clear the drive (unless there’s some other issue with it).