My passport Ultra

WD External and Portable SSD My Passport Wireless SSD
1

I have a My passport Ultra that has stopped allowing access to data. I wish I could recover, is it possible? Please. Thank you

2

Hi @AnteroRod

I understand that you unable to access your data in your drive and you want to recover your important data. I apologize for the inconvenience.

We regret to inform you that the Western Digital HDD does neither cover Data Recovery under its warranty policy nor has any in-house data recovery service.

Please refer to the link of alternate 3rd Party Data Recovery Options:

Title: Alternate 3rd Party Data Recovery Options link:
Link: Third-Party Data Recovery Software for Windows and macOS

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

3

If your My Passport Ultra isn’t working, start by testing it on another computer to see if it’s recognized. You can also check Disk Management to ensure it’s detected. Running chkdsk X: /f (replace X with the drive letter) can help fix errors. If that doesn’t work, try using professional data recovery software Like Stellar Data Recovery, Recoverit, Recuva and so on to recover your files.