My Passport Ultra Smartware Pro Activation

WD Software WD Software
1

Hi,

Have a My Passport Ultra and need to get the Smartware Pro Activation.

Nothing comes up when I start Smartware even with disk unplugged.

Read about it not working when clock is out of sync but it’s not, it’s synced with Microsoft’s time servers and is perfectly set for the UK time zone.

I have registered the disk correctly through WD Drive Utilities, updated to 2.4.6 etc but nothing.

Seen mention of an email with activation code, how do I get this??

Thanks. 

2

Hello,

Welcome to the WD Community.

Can you please try to download the WD Smartware directly from the website and try that again?

Also you can try reaching out for support through the following link.

WD Contact info:

http://support.wdc.com/country/index.asp?lang=en%22