My passport is shown as offline when attempting to upload data in iOS

WD External and Portable SSD My Passport Wireless SSD
1

Prior to WD’s iOS update on June 25, 2016 I could upload files from my iPad apps such as Adobe reader, Goodnotes, Photos, iFile, etc to the MyPassport wireless with the share/open in features of the app. Now when I try to do it, I can’t upload because I get a message that MyPassport is offline. Even when MyPassport is in its wireless mode, I’m connected to its network, and l can communicate with it using the myCloud app, I still get the offline message when trying to upload.

I use my iPad for field work, often Internet isn’t available, and I use MyPassport as a backup for collected data.

How can The MyPassport be recognized as being on line?

2

Hello,

Thank you for reporting the issue with the My Cloud Mobile App 4.4.5 “send to” feature.

An alternate solution is to:

  • Open the My Cloud Mobile App
  • Select your My Passport Wireless Device
  • Navigate to the directory you wish to upload content
  • Click the three dots in the upper right hand corner of the app
  • Click “Add Photo”
  • Select the content to upload
  • Click “Upload” in the lower right hand corner of the screen